Frequently Asked Questions
Published on 22 December 2022
General
What is the TPV?
The Torture Prevention Village is an online learning platform of the APT that has been developed to support torture prevention measures in our societies. The platform is divided into four elements:
- the Library where you can find useful resources that support torture prevention
- the Campus where you can find and enroll in online courses to learn more about issues related to torture prevention
- the Virtual Café where you can find and engage in different discussions with your peers, including on issues covered by the online courses on the Campus
- the Immersive experience where you can apply the knowledge acquired from the online courses on torture prevention
How can I find courses on the TPV?
All courses are hosted in the Campus. To find which course you would like to take, click on ‘Campus’ in the home page. However, to take the full course, you will need to create an account on the TPV (see how to create an account below).
What happens if I have a technical challenge viewing a course?
If you experience any challenges or issues with the TPV, please contact us at tpv@apt.ch and provide an explanation of the issue you are facing. Our team is happy to help.
Signing in
How do I create an account?
Click on the ‘Create an Account’ button and fill out the boxes correctly with the required details. Always use a password you can remember. Note that you will need to confirm your email upon registration. It means that you need to check your mailbox at the same time as you register. For security reasons, the link sent to your mailbox to confirm your email expires after a few minutes.You have to confirm your email to complete the process for creating your account. Be sure to check your Spam or Junk folders for the email.
What if my email address or username is already taken by someone else?
If your email is already taken by someone else, you can click on ‘Log in’ to select the ‘forgot password’. You will have to fill in the email address so you can receive an email to reset the password. If your username is taken, you will need to choose another username to proceed.
How do I confirm my emails?
Check the inbox of the email address with which you used to create the account. You will receive an e-mail from TPV after registration requesting you to confirm your account by clicking on ‘Verify your email address’ button to complete the creation of your account.
What if I haven’t received my confirmation email?
Ensure that the email you used to register corresponds with your email address, as the confirmation message will be sent to another email address if there is a typo. For example, maybe you typed email@yaho.con instead of email@yahoo.com. Check your spam or junk folders for an email from the TPV. If the message is not there, try adding no-reply@tortureprevention.ch to your contacts or your approved senders list, and then reset your password again. If you still encounter any difficulties, please contact APT at tpv@apt.ch.
What if I forget my password or have issues signing in?
Go to the “log in” page and click on ‘forgot password’. You should enter the email address that you used to register and an email will be sent to you shortly with details of how to reset your password.
What if I didn’t receive a password reset email?
Check to ensure that the email you provided to recover password is the same you used to register. Reset messages are only sent to registered email addresses. Also, check your spam or junk folders for an email from the TPV. If the message is not there, try adding no-reply@tortureprevention.ch to your contacts or your approved senders list, and then reset your password again. If you previously deleted your account, you will not receive any reset messages.Ensure that you completed the account creation process. For this, you can try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.If you still encounter any difficulties, please contact APT at tpv@apt.ch.
Managing Your Account
How can I update my profile?
When you log into your account, click on your “profile” and on “Additional information” to complete the required fields.
How can I change my language or language preference?
You can change the language at the top right corner of the Home page, and change your preferred language by clicking on ‘Account settings’-’Preferred language’(select from the dropdown menu).
How do I change my username?
At the top of the home page, select the dropdown menu icon next to your username, then select Account settings. You can insert a new username in the ‘Username’ field and click ‘Save settings’.
How do I change my email address?
At the top of the home page, select the dropdown menu icon next to your username, then select Account settings. In the Email Address field under Account Information, select your current email address and replace it with the new address.To save your changes, click Save settings. You will receive a message to show if this was successful. Click the link in the message to activate your updated email address.If you do not receive a confirmation email, make sure that you typed the email correctly (you can complete the above steps again.)If it is not successful, please note it is not possible to change an account email address to use an email connected to another account on the TPV, or a previously deleted account. If you entered an email address that is already in use, the confirmation will not be sent.
How can I delete my account?
We are sorry to hear that you want to delete your account. We hope that you enjoyed working with TPV and learning from our courses. In case you really need to delete your account, please contact our support on the email tpv@apt.ch, they can delete your TPV account.
Can I create a new account using the same email address?
Unfortunately, you are unable to create multiple accounts with one email address.
Courses
Can I preview a course?
To preview a course you will need to log in to your profile, go to campus and ten scroll to the course you wish to see and click on ‘Find out more’ underneath the course title or ‘See details’.
How do I start or complete a course?
You can begin the course whenever you like, and there are no deadlines to complete it. Courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile. Just go to the course you would like to begin and click on ‘Enroll’. After you enroll in a course, you can access it by clicking on start course. You can also begin the course by logging in and navigating to the Campus page.
How to download course resources?
In lessons or modules where additional resources are included, a button will be available for you to download the resources when you click on it.
Can I take the course offline?
Unfortunately, you have to be online (with internet connectivity) to take the courses.
Do I get a course certificate?
Once you complete a module or course, you will receive a ‘certificate’ in the email linked to your account. Upon completion of open courses, certificates can also be viewed by clicking ‘account settings’ and then ‘My certificates’.